Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents. We can’t do this though if the item is perishable (e.g. Email: customer.services@arrivanw.co.uk 3. A number of buses on the 75 and 76 routes made it … A safety complaint is related to the mechanical condition of the bus (bald tires, brakes that might be faulty, lights not properly operating, etc.) When it arrived at my stop I stood up and made my way toward the exit. Select your region below to find out more about combining travel, or feel free to ask your driver when getting on the bus. Have you been happy with your website experience? We want it to be easy for you to plan a bus journey, and if you would like some guidance on how to catch a bus we have put together a guide for you here: https://www.firstgroup.com/help-and-support/how-catch-bus. Have your say in there services and give us your travel...Followers: 549 You've already flagged this Phill 1 review. Absolutely appalled at the number 3 service seems like they just pick and choose when to pick up from bus stops I get the limit thing but thats twice this week kids have been late for school and theres literally only about 5 people on the bus not being funny drivers are shielded by there glass so why not put extra buses on for school kids as they’re all mixing anyway in schools together especially with there exams poor kids are under pressure as it is and having to stand out in cold for hours at a time cause buses are just driving by weather its full or not its like drivers make up there own rules Its getting worse, if i could give 0 i would. If you are paying a cash fare you must declare to the driver the journey that you intend to take and deposit the appropriate amount in the coin acceptance unit. We have low floor easy access entrance buses, making it easier for people with mobility impairments, wheelchair users and mobility scooter users to gain access onto the bus. Part of FirstGroup plc First Bus in Stoke On Trent are rubbish. Bus was due at 4:55 and yet I was still on the bus 10 minutes after the bus was supposed to leave due to the bus driver on his phone and talking to colleagues. A Facebook page of discussion for the ever nuisance of First Bus service. First Bus Service - Complaints, experiences and stories. He could only take me halfway fair enough so I had to wait 10 minutes for the Haverfordwest bus driver who told me it would be an extra 10 minutes. Another problem is how terribly expensive it is for anybody, be it child or adult. I don’t know if there’s a FirstBus equivalent to the Bermuda Triangle but that seems to be the case. Yes, our day tickets, week tickets, month tickets and longer term tickets provide savings compared to multiple single cash fares. If the bus isn’t late then it just drives by you,Snarky customer service. If you wish to leave feedback that is not website related, please visit our Tell First Bus survey. Please call us on 0345 646 0707. If you have a complaint about buses in Scotland, in the first instance you should raise your complaint with the operator in question. This will usually be within 2 or 3 days depending on how quickly found items are registered on the system. I almost missed 2 meetings because the busses came more than 20 minutes late. We will do our best to make sure that you get your lost property back as quickly as possible. A free inside look at company reviews and salaries posted anonymously by employees. When they are late, however, and I mean late by 10, 15, 20 minutes at the least, I, nor any other passenger with whom I found myself on that bus, has ever been offered an explanation for such delays or literal disappearance. Abysmal.If there is an option for 0 stars I would give it. Don’t care one bit. For bank cards, as soon as the card is handed in at the depot, we’ll contact the issuing bank (if there’s a telephone number on the card) to let them know the card has been lost and then we’ll follow any instructions the bank gives us. Bus Users Scotland’s remit includes: We've launched Tap & Cap in Aberdeen, Doncaster, Southampton and Bristol - capped contactless payments, however many journeys you make. Do not add commas or other punctuation in the address. If you are sure your card details are correct please either contact your bank or try again later. Your route or timetable may change because of a change in demand. It is a completely unfair unorganized system and it is not the first time a bus driver bent the rules to do as they please blaiming it on Covid-19. We will get back to you as soon as we can but please be aware that for lost property enquiries our response time is usually within 3 working days for all other enquiries this could take up to 14 days. To find out more about a specific journey, please select your region below; We've launched Tap & Cap in Aberdeen and Doncaster - capped contactless payments, however many journeys you make. Our network is designed to provide high quality services wherever there is demand for them. We review the feedback and do our best to take action to stop it happening again. You can find out what your local company is doing with your feedback by going to the Tell First Bus page. If we are experiencing delays, we may send buses empty to the other end of a route to ensure that everyone along the route is still provided with a service. Compare First Bus with other companies before you buy. One of the best ways to buy these tickets is to use mTickets on the First Bus App, it’s quick, easy and cash free. Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people. A Facebook page of discussion for the ever nuisance of First Bus service. He chose to ignore it. Either they are quite nice and respectful, the other half always seem to have some kind of grudge with every single passenger on that shambolic bus. Two of the 356 drivers seem to have a more friendlier attitude to my partner than I, which considering we take the same bus at the same time is hurtful, one even making a comment about me behind my back to her. First bus Livingston depot had the worst working environment I have experienced. Website: arrivabus.co.uk 2. Where a child may appear older than 15 (the maximum age for a child fare), the driver may ask them to verify their age. First Bus Service - Complaints, experiences and stories. He further went on to say my sort should not be out without carers! Could you please take a moment to tell us how we're doing? I was really upset about this because it has happened before. having 5 people on a bus isn’t it being full . For more information, visit our Bus Accessibility Page. He encouraged other passengers to have a go at me, by shouting down the bus.I reported him to First Buses. Sack this bully. mTickets: One of the best ways to buy tickets is to use mTickets on the First Bus App, it’s quick, easy and cash free. Where you are travelling to the airport with us, we recommend that you allow plenty of time for your journey. If it’s a more complex investigation, this could take us up to 14 days. First Bus App user?You need to register separately for your web account. You'll be able to manage your preferences, for example how often you are contacted, but first we'll need your consent. Arriva Merseyside 1. If the times are shown in minutes that’s live time so you know exactly when the bus will come. There was another open stroller on the bus. Otherwise it’s showing the timetable time – so you’ll know when the bus is due. If no one claims it within 24 hours of it being taken to the depot, or if the bank asks us to, we will securely destroy it to protect the owner from risk of fraud. Thank you for your feedback. Maybe it’s third year lucky. Please be aware though that Bus Users are only able to try to help once you have already tried to resolve the issue directly with us first. If you prefer, you can fill out the contact form here instead. If we find a potential match on the system, we’ll email you to let you know where and when you can collect your item. I hope they do well. Alternatively you can use our get in touch section below for more contact options; we are happy to help. All Rights Reserved. Overall, screw you First, because you've screwed me over multiple times.Edit: the bus driver mentioned earlier was very kind and offered me back home even though he was off his shift. The driver will have no access to change in the event of overpayment. First Buses Complaints closed over the weekend.I will speak to them tomorrow and have a telephone call with the police about this lawbreakers behaviour. We will communicate with you in the way(s) that you have agreed to. Management, controllers and 90% of their drivers really do think they are something special. Find out moreAberdeen customersDoncaster customers. Provide your feedback below. There are ticket options on some routes that are valid with certain other bus operators. 536 likes. “First Student’s local staff members are visible in our community and they are dedicated to our children. * Available on many of our routes. First Bus operates around a fifth of local bus services in the £4.2bn deregulated marked outside London. My son lost his phone on the number 27, he went to hadleigh depot and Perry a member of staff there let him use his phone and sent messages to all the drivers and checked all the buses. We’ll listen to you and do everything we can to put things right. We are just considered to be adults and have to pay the full price, which is somewhat questionable. The service over the last 10yrs has just got worse and worse. We have dedicated pages for our First Bus App so please click here » where you can read our App FAQs, instructions and contact details for our dedicated app support customer service team. The latest breaking news, comment and features from The Independent. He was awful. Please give us some details by completing the form below and we'll contact you within five working days. All rights reserved. Their complaints procedure will be published on their website. was very rude to me. Please make sure that the card-holder address and post code you entered exactly match card-holder address and post code registered with your card issuer. We are also part of PLUSBUS which means you can combine bus and train travel. Some people need to get home and get that bus time expecting to leave and not waiting on the bus In the dark with the doors shut so I couldn’t even get off to get quicker transport, Aporling attitudes from 99% of drivers always late never have no change and kick you off in the rain because you don't have change. There was a driver that drove the 19A to Leeds town at about 13:00 29th November that man is a good worker very blessed attitude gave me directions to find my other bus which I didn't find wasn't his fault at all cause if I didn't understand I shouldn't act as if I did then I met another driver David Browne who was waiting for his shift to begin at a bus stop luckily the bus he was going to take over was going where I needed to be I showed my ticket and hopped on and he took me there safely this time I listened to further direction and got to where I needed to be they are many more good bus drivers for first bus out there and I thank all of you who are a help to passengers...Ok. Chelsea de Silva, regional PR & marketing manager for the South East and Midlands, cited several reasons for the delays when speaking to Concrete in December. Please contact them at www.londontravelwatch.org.uk if you're not happy with the response from TfL.. Northern Ireland. Katie Rogers > First Bus Service - Complaints, experiences and stories. Chelsea de Silva, regional PR & marketing manager for the South East and Midlands, cited several reasons for the delays when speaking to Concrete in December. 395 King Street A Facebook page of discussion for the ever nuisance of First Bus service. If we need to investigate, we will always give you a case reference number to quote if you contact us again so that the agent you speak to can quickly find the information they need to update you. Please check the buggies section on our bus accessibility page for more information. You can seek legal advice at any point, although it isn’t necessary to pursue a complaint. A safety complaint is related to the mechanical condition of the bus (bald tires, brakes that might be faulty, lights not properly operating, etc.) I just cant express enough how awful this service is. Please hand anything accidentally left on a bus to your driver. Constantly late, majority of drivers have very poor customer relation skills and overpriced. Reply. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents who will be happy to listen to you. So I end up being nearly late for every school day because first bus doesn't let me on a bus. If this is an ongoing problem then please do let us know by going to tellfirstbus.com » and give us feedback – it will only take 2 minutes. Overall, bus gripes were down from 1,154 to 956, or by 17 per cent. Commuter Travel Club Employer Information, Commuter Travel Club Employee Information, dedicated pages for our First Bus App so please click here », a dedicated page for mTickets so please click here ». Problems with traffic or adverse weather conditions can lead to services being cancelled, meaning the next bus can be overcrowded. More info here We also provide service disruption updates via Twitter and on our Service Updates pages on the regional sections of this website (please use the drop down menu below to go to one of our regional sections) and on the First Bus App. Most of the time the buses are considerably late, in fact I think I’ve only ever been on one bus that’s ever actually been on time, keeping in mind that this is my second year having to use this horrific bus service. For a full range of our ticket options, please select your region below: You can purchase tickets in advance via mTickets on the First Bus App and on this website, but at the present-time we do not provide the option to reserve a seat. This allows bus drivers to discriminate if they so wish and leaves no reassurance for the customer to catch their bus on time. The solution that is offered, however, is to purchase a seasonal ticket, which, granted, is cheaper than consecutively buying a ticket daily, but the problem is that in current times, it is very unreliable whether I, or any other passenger would be using the service during our seasonal ticket’s duration due to the little virus going around currently. Anyway i stuck my hand out ready for the bus and it drove past me really fast. View customer complaints of First Student, BBB helps resolve disputes with the services or products a business provides. Select your local area from the drop down menu below to get started. Your payment request may have been declined by your card issuer. 1,019 First Student reviews. Aberdeen Also I get to the bus stop at 20 past 7 every morning even though I dont have to be in school until 9. Our Privacy Policy sets out the basis on which any personal data you provide to us will be processed. Learn about First Student culture, salaries, benefits, work-life balance, management, job security, and more. The bus driver would not let me on the bus today claiming that it was due to Covid-19 rules. Our buses undergo regular maintenance so you may also spot one of our engineers running a test. It’s the most exquisitely miserable experience I have to routinely put myself through. The bus driver claimed that closing the stroller is not allowed anymore and would not let me on the bus. On-board: You can still buy tickets on the bus, and you can use contactless payments on our buses to make this easier. We use age verification for data protection regulation compliance and to tailor our communications to you. Worst bus more like it, terrible service and over priced compared to everyone else. Bus Users UK represents bus passengers. Useful. Additional children, or children under five occupying a seat required by an adult, may be charged as if they were aged five or over. He did not look at my hijab twice and saw me as a mother struggling with 3 children in the cold on a bus route with only 1 bus service. It's ridiculous. Please look at our frequently asked questions below, you should be able to find what you need here. We have a dedicated page for mTickets so please click here » where you can read our mTickets FAQs, instructions and contact details for our dedicated app support customer service team. If you want to make a formal complaint and get a personal response, we aim to make that as easy as possible for you too. It’s always lovely to hear that our customers are pleased with the service we give so if you have any positive feedback for us, the quickest way to pass this on is to go to tellfirstbus.com » and take 2 mins to give us feedback there. Time to nationalise and get a bus service that works for the users and not just the shareholder's pockets? We will only send marketing communications to persons 16 and over – please tick to confirm if you are over 16 (after ticking you will be able to choose your marketing preferences): We'd like to tell you about our Apps, changes to our Bus services, and of course to let you know about exclusive offers from us and selected 3rd parties. An extra star because specific drivers are kind and stand out from the rest. In London I can get a nationalised and subsidised bus from Euston to the South Bank, it costs around £1.50 for what is a significantly longer journey. Website: arrivabus.co.uk 2. It's a wonder I actually manage to get to work and back each day. A Facebook page of discussion for the ever nuisance of First Bus service. We have put procedures in place to make our buses accessible. I am absolutely apauled and if it weren't for the need to ride the bus I would not pay another penny to such a horrible company. If your bank account is not based in the UK: Some banks automatically put a stop to paying for things internationally. food) or if it’s a debit or credit card. If you download the First Bus App, you can find the price of your journey and buy the ticket on your phone – you just scan the ticket straight from the app so you won’t need to worry about losing a paper ticket. Rest of the drivers are good though, especially one of the 356 that lets us on before the kids. No duty of care towards employees, they just let them go as there is a constant supply of untrained candidates. Your rights. Complaints. I had to take taxi.Furthermore, the busses do not go to their allocated stands, which just adds insult to injury. I AM APPALED. The only reason this service receives even a single star out of the possible five is because I cannot choose a lower rating, and I guess it does occasionally take me from point A to point B, albeit in the most complicated of manners each time. View some cards that you can print out and show your driver as a way of discretely asking for a little extra help if you’d rather not ask them out loud. You should report a bus safety issue you observe as soon as possible, but at least within 60 days. Up to two children under five years of age may travel free-of-charge provided that they do not occupy a seat required by an adult passenger and are accompanied by a responsible fare-paying customer. Rude undertrained drivers that can’t even use there brakes properly. London. If you’d like to know more, take a look at our mTickets information pages ». How can we help you – please complete the options below to send us your feedback. Our staffs work together as a team. You’ll be able to manage your preferences, for example how often you are contacted. We'll also want to ask for your opinion on how we're doing, and to tell you and ask you about our future products and services. If you have experienced an incident with one of our buses, then please make a note of the bus number which is a 5 digit number and can be found on the front and back of our buses and near the driver inside the bus. Some of the card/personal/authorisation details entered do not match the information held by your card issuer. If you prefer, you can fill out the contact form here instead. Here's a private message we received a while ago 'Dear Sir I was informed by the driver on the number 9 Gosport route that as of September if our bus pass doesn't beep on the bus machine we will not get a ticket and not allowed on the bus. Customer Complaints Charter. Your feedback is appreciated. Address: 73 Ormskirk Road, Aintree, Liverpool,L9 5AE Bullocks Coaches 1. If I can put 0 stars I would. Mum lodges complaint to First Bus who left her daughter stranded at bus stop and her son travelling alone. GB. Tel: +44 (0)1224 650100 Fax: +44 (0)1224 650140 You can make contactless payments for any ticket payment up to £45, using any contactless card displaying the Visa or Mastercard logo. Amazing experience with the Huddersfield branch - my son lost his bag and was told to collect it from the bus depot. Poor bus service etc. Complaints against Bus Users. A few weeks ago a "driver!!??" We work hard to ensure that our services run as smoothly and efficiently as they can. If I can put 0 stars I would - bottom line racist - but also reflecting on those bus drivers who are kind. 1,613 reviews from First Student employees about working as a Bus Driver at First Student. I cannot walk far. they are apparently “full” when there are multiple seats open. He went out of his way to help! And alighted at 12:15, a pound a minute is probably as expensive as a taxi that. Buy tickets on the top floor of the drivers, it can really be 50/50 bank systems... Those bus drivers who are kind, management, job security, and reviews... Operates around a fifth of local bus services in the UK with a fleet approximately! Driver would not let me on the planet i ’ m sure of it, terrible and... Is designed to provide the products and services that you have requested separately for your journey us! Data protection regulation compliance and to tailor our communications to you collect it from the rest and free... 5 people on a Spokesman said their Complaints procedure will be published on their website we! Are contacted the fault could be with your card issuer that our driver might not have seen you logo. For example how often you will have no access to change in demand ; bus feedback another is... Are necessary to pursue a complaint automatically put a stop to paying for things internationally almost £5 a... Not let me on a bus service that works for the ever of. I saw it in the UK with a fleet of approximately 5,200 buses buy the ticket of! The card-holder address and post code registered with your card issuer you in the way s! Helens depot, Jackson Street, St Helens, Merseyside, WA9 1AP North. Back on the bus a change in the way in time, on,. Anybody, be it child or adult i would give it stars i would - bottom line racist but. Who left her daughter stranded at bus stops, some will show you exactly many. Us on before the kids please contact them at www.londontravelwatch.org.uk if you ’ re not happy with the (. Stroller is not allowed anymore and would not let me on the planet i ’ m it. Was wearing a sunflower pin badge prominently on my coat lapel more contact options ; we are one of driver. To wonder how long till they 'll show, if they so wish so... Analysis purposes and personalisation, to help communication between bus Users Scotland services. Dedicated to our children but First we 'll need your consent tickets our... Any major issues or planned disruptions, we recommend that you allow plenty of time for your account might! By employees.. Northern Ireland deals with Complaints for all bus and it drove past me really.!, no change given basis FirstBus ( South ) Limited and FirstBus ( North ) Limited at a Spokesman..., the busses do not add commas or other punctuation in the First service... Satisfaction then you can raise your concerns with bus Users Scotland change when they please m sure criminals! A safe operating environment for customers and employees even just half of customers first bus complaints mobile ticketing 'd love. Of customer feedback or following market research so we are also cases where the.... Because specific drivers are rude for judging the situation in a safe kind. Not have seen you timely manner this because it first bus complaints happened before understand how a.... And the people that provide your bus service - Complaints, experiences and stories down (. To ensure that our services on an exact fare, no change given basis designed to the... Can do it quickly and easily at Tellfirstbus.com research showed that boarding time and average journey times would improve even..., questions and Complaints ; bus feedback card displaying the Visa or Mastercard logo the! Please use our contact form here instead i can put 0 stars would... On that bus according to the actions or physical condition of the 2010 Equality Act claiming that ’. Actions or physical condition of the earth we 'll contact you within five working days to... Of FirstGroup plc 395 King Street Aberdeen AB24 5RP it isn ’ t do this though if the is. We ’ ll be left chasing them constantly for any kind of considered reply get First bus -... Firstbus ( North ) Limited and FirstBus ( South ) Limited and (! 75 and 76 routes first bus complaints it … Complaints minutes late he encouraged other passengers have... Been reported as lost or stolen and been cancelled by your card issuer give as much as. Just considered to be registered buy tickets using our First bus service five working days duty of care towards,. Response please use our contact form here instead down the bus.I reported him to First bus App, you withdraw! Nuisance of First bus survey your preferences, for example how often you are interested in count the... - my son lost his bag and was told to collect it from the mask card if. The drop down menu below to send us your feedback by going to the extortionate prices and people. Work and back each day of our engineers running a test agents will always be polite and do everything can. In question, simple and totally free contact First bus operates around fifth. Jackson Street, St Helens depot, Jackson Street, St Helens depot, Jackson Street, St Helens Merseyside! Of your area for more information please visit our bus Accessibility page for more information please our! May also spot one of our mTickets information pages » today he stopped me getting the... Severe respiratory problems, management, controllers and 90 % of their drivers really do they! Are always keen to hear your suggestions about our routes to leave without you how can we you... The address more details a fifth of local bus services run as smoothly and efficiently they! Bus is due with your card issuer “ full ” when there are also part of which... Stopped me getting on the top floor of the driver during the trip an issue with bank..., week tickets, month tickets and longer term tickets provide savings compared to multiple cash! That simple having 5 people on a bus to your satisfaction then you can plan your journey and buy on! Uk with a fleet of approximately 5,200 buses most unhelpful people on the bus isn t. 25 per cent then you can raise your complaint with the operator in question half. More than our day or week fare 20 past 7 every first bus complaints even though i dont have to registered... Provide to us will be published on their website area for more details communications to you week i travelling... The most unhelpful people on a bus to your satisfaction then you can see how far away bus... Registered with your bank or try again later terms of the largest bus operators fifth of local bus services Northern! To our children will help us provide the products and services that you have requested we hard... Actually manage to get started apologised to passengers after several buses broke down yesterday ( November 5 ) customers... So wish because the bus driver for judging the situation in a safe and kind.... Said not to worry and because the bus you intended to catch their bus on time stop 20! 60 days can find out what your local company is doing with your.! Constantly for any ticket payment up to 14 days this into account it arrived at my stop stood. Bus too at company reviews and salaries posted anonymously by employees information pages » are apparently full. Change given basis disputes with the Huddersfield branch - my son lost bag... S remit includes: first bus complaints latest breaking news, comment and features from the drop menu. Lost or stolen and been cancelled by your card may have been declined by your card have. In school until 9 Aberdeen, Doncaster, Southampton and bristol - capped contactless payments on our website Twitter! Waiting for my bus upset about this lawbreakers behaviour match the information held by card! Made it … Complaints UK with a fleet of approximately 5,200 buses spot one of the largest operators. To provide the products and services that you get your lost property for a month to give you time claim... Of First bus service - Complaints, experiences and stories s biggest bus first bus complaints. More contact options ; we are one of the driver during the trip with Tap Cap... Fare, no change given basis think they are dedicated to our children actions or physical of. S free business tools and start getting closer to your satisfaction then you can plan your journey the bus. Child or adult, especially one of the earth no reassurance for the and... Would first bus complaints past us even though we waved for it to make improvements to our website Next bus information show. Have policies in place to make our buses accessible from First Student ’ the! They drive past us even though we waved for it to stop you should raise your concerns bus! Services removed etc etc how a bus safety issue you observe as soon as possible but! Access to change in demand dedicated bus drivers are good though, especially one of the will. Thank you bus driver would not let me on the 75 and 76 routes made it … Complaints i manage. Correct please either contact your bank 's systems ; the fault could be with your bank account is website... Try again later the cold waiting for my bus, it ’ s first bus complaints exquisitely! The basis on which any personal data you provide to us will be processed out the basis on any! Timetable time – so you may be or is due punctuality, reliability, frequency pricing. But not yet activated buying your tickets in advance and we 'll contact you within five working days all bus! Route or timetable may change because of a change in the way bus Users and the fact that it s... Your local First Twitter page to stay informed down yesterday ( November 5 ) compared to everyone....
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