The movement is electronically calibrated and placed into the case. Is it true that if you have a vintage rolex that rolex will change the dial to a current one? In checking the accuracy I found it out of tolerance by a small amount. It’s a good idea to complete this easy cleaning process every two months or so to prevent dirt and grime from caking up in the Rolex watch. . He just sent this watch to the factory service center in New York and was quoted a base price of $800 for the overhaul and crystal. I was gutted as I have a robust Omega for weekend duty. They were more than happy with your work and your pricing. Currently you have JavaScript disabled. I am going on vacation to the Philippines in December of this year and Rolex has a authorized service center there please advise me of the best route to take, thank you for your time. I have a 1960 Rolex I received from my dad as a gift. The movement components are inspected for wear. Usually he digs into stuff like this and figures it out, but he doesn’t want to risk making it worse. 48617 As any Rolex watch owner will likely tell you, the surface of the watch comes alive thanks in part to a sublime mix of brushed and high polish finishes on the case and bracelet. Q: Why is Rolex watch repair so expensive? A full detail polish and cleaning on case and band, same as Rolex factory. I fractured the crystal on my new watch. Many watch nerds consider polishing or aggressively restoring a watch, particularly a vintage watch, utterly sinful. Rolex had no interest in hearing it. Your work speaks for itself. The only thing I opted out of was case polishing. Don’t know what, if any difference, that makes. . The Hour Glass is proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex Watches. I took a look at the watch and quoted him a cost of $250 ($200 for the overhaul, $40 for the crystal and $10 for new luminous on the hands). Left the conversation very informed and feeling like I had been knowing him for years. At The Hour Glass, we are at your service to help you choose the Rolex watch that best suits you, within the wide range of Rolex timepieces. How do you ship & insure? 239-284-2464. The same goes for your Rolex factory repair — if you can afford a Rolex, then you can afford the $800 service charge! Every Rolex is subjected to a stringent set of tests to ensure its precision and reliability. Mark you have done excellent work on my watches. Back in 2011 a Rolex 6062, a sought-after gold-cased calendar watch, sold for well over half a million dollars at Christie’s. Our confidence in our ever-stricter quality assurance allows us to set a new standard in watchmaking: all new Rolex watches bought as of 1 July 2015 now come with an international 5-year guarantee. I am impressed with your write up and customer responses. When my wife’s Datejust needs servicing, I’ll send it to Mark. I can get most Rolex movement parts for an overhaul. I will send more. You’ve always done a great job on our two Rolexes. Look forward to going over your web page for a second time. I have taken it to a local Rolex dealer and I’m still suffering from the shock of his quoted price. . Frankly I am not in that league hence my reason for searching the net for a more reasonable solution. What more can I say . please contact by ph.if possible, so we may proceed with servicing this watch. Lots of customers are firm in their belief that they do better work than a local guy. Shortly after its return, the time keeping was wacky. I remember the saying that the local Mercedes dealer “treats you like a king, and charges you accordingly”. If they’d rather polish their watch and keep it looking flawless, by all means. He found my website, we talked on the phone and he made the trip to Kane this week. Hi, found your website and have a question. It was an easy fix for me, but probably not for most of your customers. I have an Omega Speedmaster Professional 3570.50. My watch looked & ran as new again. Anyone who owns a Rolex with an Oyster bracelet that has polished center links (like the three I own – the two-tone Submariner, Yacht-Master, and Daytona) knows how readily the center link shows scratches. They also want to replace his perfectly good band for another $500. Most people are just tired of getting overcharged for the same work that I do. If that was the case, the Yacht-Master II would retail somewhere closer to 15,550 AUD rather than the 61,350 AUD Rolex asks. I’ve always thought that Rolex are for people who like to show their wealth (i.e. What would be a reasonable estimate you could provide? I do each repair job one at a time and pay special attention to the needs of each individual watch repair. But that $51.64 figure is somewhat misleading, as the raw material value of a watch is only a portion of its price. I sent in my watch and within two weeks I received it back and I am very pleased with his work. I slipped on the wet pavement and my wrist hit the sidewalk. Why You Aren’t Supposed to Polish a Watch. Would it be possible to post you a watch I was left a Rolex and it’s no longer working . Rolex Switzerland said that Rolex NY could not possibly have made a mistake and that I obviously did not care about the file cabinets full of accolades about Rolex. This watch has bracelet sentimental meaning to me. As a result of the expertise required, the cost of servicing a Rolex is on the high side. How long does it take from the moment I ship it to you until I get it back as it is my main watch? Last year I found myself on-line seeking a jeweler to repair and clean my Rolex Submariner. The clasp doesnt grab anymore. It is worn…a 16-78678 on the back. It costs around $800 to service a Rolex. What should you do if you scratch your Rolex or any other luxury watch on the shiny high polished part? Sincerely, clare, mi. How do i get it to you? Can you help? I should have left a comment for Mark many years ago. The argument could be made that by polishing this Yacht-Master II, they’ve damaged its value in the long run. What is the cost of a service for a SS Rolex Submariner? The process removes scuff marks and scratches. You are a example of this. 1675) that sold last year in Sydney: the more worn one sold for $7,000 more than the less worn one. Thanks for the information and stories. It’s all part of marketing and “mystique”. Exactly, if you can afford an expensive car, you can afford expensive repairs! lillian newman Mark. Servicing & Polishing Rolex Service and Overhaul - $350 SwissWrist offers some of the best after sales service in the USA for Fine Swiss watches. Don’t really want to pay extortionate prices would you consider posting back to wa Australia. watchdoctorpa@gmail.com Thanks, Mark. Thank you! I then sent it to Rolex Switzerland. Please keep in mind that Rolex is a fantastic company, but they have “lots” of overhead and expenses. I took a look at the watch and quoted him a cost of $250 ($200 for the overhaul , $40 for the crystal and $10 for new luminous on the hands). Uncle Louie would bring his Caddy to the dealer for an oil change and his cost was $40. The postage and insurance costs will be higher than In the US but it still will be a LOT less than having it done in Canada. Mark, Although I have a Rolex and other nicer watches I am a Chevy guy not a Caddy guy as you stated in your story. Rolex has built its brand on perceived quality, desireability and possibly the highest brand name recognition of any watch maker (except maybe Seiko) and a look at current RRPs on new models tells you everything about where they are at, so servicing costs are going to refect this too, whatever the actual cost of the parts and labour. Our master watchmakers have combined experience of over 100 years in the industry and have previously worked at Rolex as well as some of the largest watch manufacturers and service centers in the world. ( I think 1985) turn dial stem has fallen loose and does not work. I maintained that Rolex NY over tightened the screw and sheared it off. Send me a quick email and I will send more info. The downside is that many times you don't want anything but gaskets replaced and are looking for strictly a cleaning or possible simple repair. Mark, you do incredible work. 30 minutes slow and then 45 minutes fast over the course of 2 hours. What is the best and most economical way to send the watch to you for servicing. A Rolex is a specialty watch, therefore, it needs the services of an expert that is a specialist in Rolex watches. Top notch and great communication through the entire process. Mark overhauled the watch for me and fitted the bezel with no problem and back in less than 10 days for half of what the Rolex jeweler wanted to charge me for just fitting the bezel. If you ask the most devoted watch enthusiasts, many of them would advise you not to polish your Rolex Submariner. Stated prices for repair and service with very reasonable turn-around-time. ... it comes at quite the cost. I haven’t communicated with you in some time so I thought I would just say Happy New Year to you and yours and thanks for this article on Rolex. He is fantastic. 989-330-1572 I found the it to be out of spec for a chronometer. The number plate on the bezel ring has been lost and the bracelet is not Rolex. When I got it back I sold it because I could no longer trust my life to it. Secondly, gold is quite a soft material, so it’s scratched and damaged quite easily. Thanks Edna, You can send it anytime, just include a letter with all of your contact info and I will give you an estimate after I look it over. But it won’t stay that way forever, and there’s a limit to how much you can (or should) polish a watch, especially a gold watch. My watch looked like it had been destroyed, after a fall of only a few feet onto the tile floor. Thanks, David. The cost of servicing a Rolex is within the range of $700 to $1000. I’m in Louisiana. I have a copy of the price quote from the factory for you to look over. Mail my Rolex for cleaning. They have a beautiful office on 5th Ave. in New York City, a service center in Dallas and one in San Francisco, not counting the factory in Switzerland and various other centers throughout the world. The factory also will not work on his watch unless they replace the dial. would like to send you my rolex sub-mariner. Being a Rolex, you need to have Midas’ touch to be able to work on it (we’ll see ourselves out…). The case and bracelet are ultrasonically cleaned, polished and refinished. Caring for your Rolex FIVE YEAR GUARANTEE. By following all of these steps, you’ll keep your watch clean while still preserving its high polish. Great article Mark & comparing car dealerships for service to a good mechanic shop was spot on. Might send it to you rather than them, I know they’re the top of the ladder on repair cost. What do you do to assure it is running accurately? Thanks! A full service from Rolex will cost $1000+. If so, there’s more where that came from. There are engines with fewer. Expect to receive the latest in celebrity style & watches, rare and collectable cars, latest business travel and airlines news plus much much more. I have a brand new Daytona. Thank You Brad W, Great stories about quality work!! You sound very much like the repair shop I have been looking for but I’m in Canada and you are our neighbour to the south. I have a Rolex that needs cleaning. A: There are many factors involved in Rolex repair. I would like to have it cleaned and there are pieces of the braclet missing, ie.. the clasp and a few links. Send it anytime and I will give you an estimate for its repair. Having forgotten to change my Rolex at the weekend I scratched the case and strap rather badly. Just be sure to stop at Canada Customs and get the documentation showing that it has been exported. Rolex Watch Polishing The purpose of watch polishing is to restore the original appearance of the watch. Thanks again Mark, all the best to you & yours! Thanks, appreciate the nice comments. There are some that believe one should never polish a Rolex, and instead let it acquire the natural marks that result from regular wear and use; others prefer their watch to shine and look brand new, despite its age or reference number. Gerry Acquilano I would like to get it all fixed up. And whilst this article is focused on this particular model, it is applicable to most Rolex […] Removing Scratches From The Polished Center Link Of A Rolex Oyster Bracelet By: John B. Holbrook, II March 19th, 2006. © 2021 - Inbound Marketing Services by protocol 80, Inc. Rolex Repair Cost: Rolex Service Through Factory vs. the Watch Doctor. I have the watch for over 17 years and wore it everyday. If you happen to scratch a dial (heaven forbid) and you’re charging $200 for the job, then you take a pretty hefty loss. You can send watches (or anything for that matter) out of Canada for repairs/service. Awesome stuff. Orderly receipt and service replies, while my watch was away. They also have a multi-million dollar advertising budget, sponsoring events like the Americas Cup sailboat races, Wimbledon and more. My question is the same, “Do you use original factory parts?”. A Raving Fan . 4) Cape cod buff to restore shine 5) Live Polishing when you can watch us polish right in front of you! That your repairs are up to the maintenance cost of a sudden all these! 61,350 AUD Rolex asks and perhaps they are second time 2003 two tone date just has big. Necessary for the overhauls and crystal is $ 800 opened, and few... Gold is quite a soft material, so happy to have used your services as the issue of polishing is. Shavings from no lubrication to thank you for servicing ) that sold last year in Sydney: the more one! Replace his perfectly good band for another $ 500 wa Australia it was amazing… they said that a screw broken... Why you Aren ’ t Supposed to polish a watch watch look old cheap! 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